When called to seek information about the consignment, you may be asked to call up somewhere else, maybe to some other city customer care just because maybe the destination branch still does not have any kind of information regarding your valuable consignment.
And this might continue for a long time. By the time you get the information, you might have ended up making around 10 to 15 calls. This is a criminal waste of time.
We are confident that the customers will enjoy a happy relocation service from us. However, there may be times when customers would want to talk to us. In that case please call the SPECIFIC POINT OF CONTACT DEDICATED TO YOU. On a rare occasion, he/she is not able to solve your query you can always call our single dedicated contact no
1800 123 555 999 and ask the matter to be transferred to the manager.